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Technical & Casework Support

Frequently Asked Questions

Common questions and answers regarding the purchase, licensing and usage of Twitter Forensic Toolkit (TFT) eDiscovery and digital evidence software from Afentis Forensics:

Where can I view the End User Licence Agreement (EULA)?

The End User Licence Agreement (EULA) is featured during installation of the software and requires the user to consent to the terms and conditions. The EULA can be downloaded here: EULA v3.1

System Requirements - hardware/software

System requirements for the toolset are minimal. The software requires less than 50mb for installation and is not limited by either available RAM or processor speed. Saved casefiles are normally under 5mb each. Twitter Investigator has been tested on Windows XP, Windows Vista, Windows Server 2008, Windows 7, and Windows 8 (32-bit and 64-bit editions). The toolset does not have any external dependencies and has been tested and found not to intefere with other producutivity software (e.g. Microsoft Office) or forensic tools (e.g. Encase, FTK, Netanalysis). Please contact us if you have a special infrastructure setup or require a customised installation package.

Can I buy this software via Purchase Order or Direct Bank Payment?

We will accept purchase orders from legitimate Government and Law Enforcement Agencies for multiple licences. Our preferred method of payment is via credit/debit card, Bank Transfer or UK/US Currency cheque. We will not accept purchase orders from software resellers, or where the software is purchased for a third party. Please contact us to discuss purchasing options.

Sole Source Documentation

Twitter Investigator is a specialist investigative and forensic toolset. We are happy to assist with the drafting of Single or Sole Source Purchase Justification contracts/submissions.

Can I install my software on more than one computer?

No; software licences are generated and lock the installation to a single computer. The same licence key will not allow the software to run on a different computer. Please contact us if you need to move the software to a new computer or if you would like to purchase secondary or further licences at a discounted rate.

When will my licence expire?

Our current licences are perpetual, which means they are valid for use during the full major release of a software product. In other words, users can upgrade directly from version 2.1 to 2.2 or to later releases. However, version 3.0 would be considered a major release and a small maintenance charge may be required for access to the new features and functionality.

Will I receive a software box, printed manual or CD?

No - all software is distributed electronically so that costs to the user are minimised and to comply with UK VAT rules.

Are research or educational licences available?

Licences for verifiable research or educational establishments are available at significant discounts. Such licences may not be used for commercial digital forensics work under any circumstances. Educational and research licences cannot be upgraded nor used for commercial/legal purposes. Please contact us if you would like to enquire about obtaining the software under an educational or research licence agreement.

How do I report a bug or potential problem with the software?

If you have discovered a potential problem with the software then please let us know. When getting in touch, please provide your LICENCE ID (which can be found by selecting Help - About), the version of the software you are using, details on the operating system and any service packs installed, and instructions on how to recreate the issue. This will help us swiftly identify and resolve the problem. Your feedback is valued and will benefit all users of the forensic toolset.

Can I get certified training in social media forensic investigations?

Yes we do. We are currently developing new digital forensics courses for late 2012 and shall be announcing their availability and locations shortly. Courses will be available to law enforcement, qualified individual consultants, and commercial forensic service providers. Attendants will learn about different social media platforms, investigation techniques, securing Best Evidence, and producing clear reports for court/tribunal purposes. All delegates will be issued certificates on successful completion of the training course.